Purchase confidence
Production, delivery, resizing and return expectations—brought together from the established store so you can make a considered decision.
Policy sources reviewed 28 July 2026. Confirm the details for your individual order before payment.
Handmade in Brisbane
Insured worldwide delivery
The useful summary
This page makes the current public policy easier to understand. It does not create extra promises or remove any rights that apply by law. If a detail matters to your proposal date, travel, customs position or fit, have the studio confirm it in writing for the exact piece.
Production
The established store advises that jewellery is handmade in Brisbane and generally takes around three to four weeks to produce. The complete schedule is confirmed for the individual order.
Plan around confirmation, not an estimate.Within Australia
Complimentary insured and trackable Australia Post Express delivery, with a signature required on arrival.
Arrange for someone to sign.International
Complimentary insured and trackable DHL delivery, with a signature required on arrival.
International duties, taxes and customs charges may apply and remain the customer’s responsibility under the current store policy.
Check destination charges independently.Returns and changes
Every return, resize or repair begins with authorisation. Unannounced parcels may not be accepted.
Open a private care requestThe current policy does not offer returns or refunds for change of mind or custom orders, and does not offer refunds or exchanges on sale items. These restrictions do not exclude remedies that may apply under the Australian Consumer Law.
The current policy asks clients to request resizing within seven days of receiving the package. Return and re-delivery costs apply, and one-of-a-kind pieces may require an additional resize fee.
The current policy states that normal repairs within the first six months are completed at no extra cost. The studio assesses the piece and confirms what is covered before work begins.
Contact the studio for instructions before dispatch. Use protective packaging, tracking, insurance and signature service appropriate to the value of the piece.
Rights that cannot be signed away
Nothing in this summary—or in a “no refund” statement—removes consumer-guarantee rights that apply under the Australian Consumer Law. If goods have a problem, the available remedy can depend on whether the problem is major or minor and may include a repair, replacement or refund.
Start by contacting Divine Elements with the order details and a clear description of the issue. The ACCC provides general information about consumer rights but does not decide individual disputes or provide legal advice.
Direct sources